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Privacy Policy


1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about:

  • The web pages or products you view

  • Websites or search terms that referred you

  • How you interact with the Site

We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device or computer that often include an anonymous unique identifier.

  • Log files – Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels – Electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect information such as:

  • Name

  • Billing and shipping address

  • Payment details (including credit card numbers or other method details)

  • Email address

  • Phone number

This is referred to as “Order Information.”

When we mention “Personal Information” in this policy, we refer to both Device Information and Order Information.


2. How Do We Use Your Personal Information?

We use Order Information to:

  • Fulfill any orders placed through the Site (including payment processing, shipping, and providing invoices or confirmations)

  • Communicate with you

  • Screen orders for potential risk or fraud

  • Provide you with information or advertising relating to our products or services (in line with your preferences)

We use Device Information to:

  • Screen for potential risk and fraud (especially IP address)

  • Improve and optimize our Site (e.g., generating analytics about browsing behavior and ad performance)


3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example, we use:

  • A payment gateway to process payments

  • Google Analytics to understand how customers use the Site

Learn more about Google’s privacy practices here:
https://www.google.com/intl/en/policies/privacy/
Opt out of Google Analytics:
https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information:

  • To comply with laws and regulations

  • To respond to subpoenas, warrants, or legal requests

  • To protect our rights


4. Behavioural Advertising

We use your Personal Information to deliver targeted advertisements or marketing communications we believe may interest you.

To learn more about targeted advertising:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted ads via:

For broader opt-out options:
http://optout.aboutads.info/


5. Do Not Track

Please note: We do not alter our Site’s data collection or use practices when we receive a “Do Not Track” signal from your browser.


6. Your Rights

If you are a resident of South Africa, the EU, or other applicable territories, you have the right to:

  • Access the personal information we hold about you

  • Request correction, updating, or deletion of that information

To exercise these rights, contact us using the details below.


7. Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you request its deletion.


8. Compliance with the Protection of Personal Information Act (POPIA)

Overgrow complies with the Protection of Personal Information Act (POPIA) of South Africa. We are committed to handling your personal data lawfully, securely, and transparently.

As a South African data subject, you have the right to:

  • Access your personal information

  • Request correction or deletion of inaccurate or outdated information

  • Object to processing

  • Withdraw previously given consent

  • Lodge a complaint with the Information Regulator (South Africa)

We process your personal information only when legally required, with your consent, or when necessary to fulfill a contract or comply with the law.

To exercise your POPIA rights or file a complaint, contact us.


9. Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with a revised effective date.


10. Contact Us

If you have questions about this policy, or would like to access, correct, or delete your data, contact us.